Streamlined Service Requests
Facilitates easy and efficient requesting of repeat services for customer convenience.
Cruise & Passenger Logistics for NetSuite
Streamlining cruise operations with digital precision
Cruise and Passenger Logistics for NetSuite offers your port personnel effortless online management of cruise vessel reservations, port-of-call requests, and comprehensive vessel operation services. Designed to enhance the efficiency of home-ported services and financial transactions for cruise line clients, our portal manages annual rotation schedules and simplifies the confirmation of reservations and service requests. Manage everything through the Harbour Mastery Agent Services for NetSuite or manual entries from email, fax, or telephone, bringing unparalleled efficiency to your maritime operations.
Key benefits
Maximize efficiency and customer satisfaction.
- 01
Gain instant access to view your cruise agent’s and cruise line’s needs well before their arrival, allowing for better preparation and planning.
- 02
Streamline your operational processes for planned service delivery, including bunkers, water, positioning, line handling, and more, from request through execution.
- 03
Minimize manual data entry and reduce the potential for errors, enhancing the accuracy and reliability of your operations..
- 04
Receive instant confirmations, feedback, and ongoing updates as changes occur, such as weather delays, keeping everyone informed and responsive.
- 05
Improve staff efficiency by freeing up time for higher-value tasks, enabling your team to focus on more strategic and impactful activities.
Features
Streamline your operations with these features.
Direct Billing Flow
Ensures all services flow directly into the billing and collection process for efficient financial management
Annual Schedule Uploads
Enables port operations to upload annual schedules to designated piers, visible on the Google Earth map or calendar grid.
Historical Account Viewing
Allows port operations and finance staff to view the history of all previous services and activities within a customer account.
Customizable Operation Forms
Offers the ability to customize operation forms for cruise contract services, including:
- Line handling according to ETA and ETD plan
- Pilotage and towage
- Provisioning
- Embarkation and disembarkation of passengers and crew counts
- Bunkering and water supply
- Lay berth requests
- Immobilization requests for repairs
Compliance Documentation Management
Allows operations to store and produce required compliance forms, including:
- Customs documentation
- Immigration documentation
- Vessel security officer reports
- Cargo security officer reports
Inventory Visualization
Visualizes available inventory of space across time.
- Google Earth Port Map: Provides a comprehensive view of port locations.
- Calendar Grid: Displays all available and occupied piers within a specified time frame.
Native to NetSuite
Cruise & Passenger Logistics for NetSuite is built inside Oracle NetSuite, so all activity is handled in real time with 360° visibility. Using this application feels like “you have never left NetSuite.”
“Having one single point of data entry for managing our vessel calls and cargo services that flow through to the financial processing saves us time and expense that can be applied to marketing our services.”