Port Services Forms
- Berthing Requests: Includes ETA and ETD planning.
- Pilotage and Towage Requests
- Stevedoring Services: Load and unload plans.
- Bunkering and Water: Requests for essentials.
- Lay Berth Requests
- Repair Immobilization
Agent Services for NetSuite
24/7 online management of reservations, service requests, and account activities
The Agent Services for NetSuite provides 24/7 access to essential tools for vessel agents, stevedores, and 3PL partners. This module allows users to effortlessly request services, manage reservations, and oversee company accounts. Designed to meet diverse maritime needs, Agent Services gives vessel agents 24/7 online management of reservations, service requests, and account activity. With round-the-clock accessibility, it is a comprehensive solution for streamlining maritime activities and improving overall effectiveness.
Key benefits
Maximize efficiency and customer satisfaction.
- 01
Allows instant visibility of customer requests and needs in virtual real-time.
- 02
Streamlines operational processes with self-service access available 24/7 to customers.
- 03
Reduces manual data entry, transitioning work into reviewing and approving processes.
- 04
Provides customers instant feedback through submission confirmations and ongoing updates as changes occur.
- 05
Increases staff efficiency, allowing time for higher-value tasks.
Features
Streamline your operations with these features.
Comprehensive Financial Accounting
- Payment Processing: Allows customers to make payments.
- Statement Printing: Enables printing of statements.
- Transaction History: Provides a detailed transaction history.
Customer Pier Requests
- Map and Calendar Booking: Allows customers to request available piers from a map or calendar grid.
Customer Service History
- Account Activity Log: Provides a history of all previous services and activities within the customer’s account.
Service Requests
- Convenient Repeat Requests: Simplifies requesting repeat services for customer convenience.
Visual Space Inventory
- Port Map and Calendar View: Uses Google Earth to display port maps and a location calendar grid.
- Occupancy Display: Shows all available and occupied piers over time.
Compliance Forms Download
- Accessible Downloads: Allows customers to download necessary compliance forms, such as customs and immigration documentation, vessel security officer reports, and cargo security officer reports.
Documentation Uploads
- Easy Uploads: Facilitates uploading required documents, including manifests, bills of lading, and cargo details.
Native to NetSuite
Agent Services for NetSuite is built inside Oracle NetSuite, so all activity is handled in real time with 360° visibility. Using this application feels like “you have never left NetSuite.”
“Having one single point of data entry for managing our vessel calls and cargo services that flow through to the financial processing saves us time and expense that can be applied to marketing our services.”